The store I visited doesn't know what to do with the eGift. What do I do?

If you're encountering any difficulties with redeeming your eGift at the store, please reach out to the store manager and ask them to connect with their Giftaway Store Compliance Officer.

Alternatively, you can use this form to report the issue to us directly. Our dedicated Merchants team will then reach out to the branch on your behalf to facilitate your redemption smoothly. Please don't forget to provide an active email address so we can ensure you're kept informed with all the latest updates.