My e-wallet eGift was marked 'Redeemed', but the top-up amount is not showing in my account.

Occasionally, system updates performed by our external integrations can cause processing delays for e-wallet redemptions. Please rest assured that our team is diligently working with them to resolve these issues as quickly as possible.

To help you monitor your transaction, you may use our Redemption Tracker. This tool provides real-time updates and a guide on the next steps that you can take.


Note: The Redemption Tracker is currently unavailable for CLiQQ. Should you have different concerns or if you need additional assistance, please complete this form. Our team will get in touch with you to resolve the issue promptly.

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