The store doesn't know what to do with the eGift. What do I do?

If you're having trouble redeeming eGift at a store, feel free to ask the manager to get in touch with their Giftaway Store Compliance Officer. You can also report the issue to us by filling out this form, and our team will reach out to the branch directly to assist you.

Just a quick reminder: please make sure to provide a valid email address and mobile number so we can get in touch with you as soon as we hear back from the merchant. We're here to help you get your redemption sorted hassle-free!