My e-wallet eGift redemption is not going through.


There can be multiple reasons why your e-wallet redemption is not going through. Listed below are the common causes and the things that you can do to resolve them:

Failed to top up the mobile number. Please check that it is registered and/or activated, and contains no typos.

Cause:

Due to the status of the account at the time of the attempt (e.g., inactive, dormant, or non-verified), our system was unable to process the top-up amount.

What to do:

  • Verify if the account number is accurate or typed correctly.
  • Coordinate with the Customer Support team of your digital wallet.
  • Use a different account number.

Sorry, the eGift code is invalid.

Cause:

There is a typo error on the eGift code, or it is dedicated to a different brand/redemption process.

What to do:

Revisit the eGift page to confirm the correct eGift code and/or review its Terms and Conditions.

Our third-party integration for this service is currently under maintenance. We're working closely with them to have it back as soon as possible. Please try again later.

Cause:

Occasionally, our e-wallet eGift redemption service may be temporarily unavailable due to ongoing system enhancements related to our external integration. These upgrades are aimed at ensuring a smoother, more seamless redemption experience moving forward.

What to do:

Kindly allow some time for the system enhancement to be completed before retrying. Please refrain from consecutively attempting the redemption during this period.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.