I redeemed my e-wallet eGift using an incorrect mobile number/email address. What should I do?

Kindly note that once your eGift has been redeemed, the transaction is considered final and can no longer be changed or reversed.

If you entered the wrong email address or mobile number during redemption, we recommend contacting the e-wallet's customer support directly. They may be able to assist you with alternative options, depending on their policies.