My recipient says they did not receive their eGift. What do I do?
For SMS, ask your recipient to restart their connection, as poor cellular reception may have delayed the SMS. For emails, make sure they check the spam/junk folders.
If the recipient is still unable to receive it, email us at firstname.lastname@example.org and we can trigger a resend to have the same eGift code resent. Kindly provide the Order ID and recipient details for tracing in our system.
Just a gentle reminder that we can only resend the eGift if it's still active or unredeemed.