My recipient says they did not receive their eGift. What do I do?

For SMS delivery, advise the recipient to restart their connection, as poor cellular reception might have caused a delay. For email delivery, remind them to check their spam/junk folders.

If the recipient still hasn't received the eGift, please fill out this form with all the necessary details, and we'll promptly trigger a resend.

Kindly note that we can only resend the eGift if it's still active or unredeemed.