My recipient says they did not receive their eGift. What do I do?

If the recipient hasn't received the eGift, here are a few steps to try:

• For SMS delivery: Ask the recipient to refresh their mobile connection, as a poor signal may cause some delays.

• For email delivery: Remind them to check their Spam, Trash, or Promotions folder, as it might have been filtered.

If the eGift is still missing, please fill out this form with the required details, and we’ll promptly resend it.