My recipient says they did not receive their eGift. What do I do?

If you sent it by SMS, ask your recipient to restart their connection, as poor cellular reception might have delayed the SMS. If you sent it via email, make sure they check the spam/junk folders in case the email ended up there.

If the recipient is still unable to receive it, feel free to reach us via email at and we can trigger a resend to have the same eGift code delivered again. Kindly provide the Order ID and recipient details for tracing in our system.

Just a gentle reminder that we can only resend the code if it's still active or unredeemed. 

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