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eGift Purchase and Redemption

Know how to enjoy your eGifts!

  • Do eGifts expire?
  • Where can I see my eGifts?
  • My recipient says they did not receive their eGift. What do I do?
  • Can I transfer my eGift?
  • I get an error with the eGift code when I use it online. What do I do?
  • I lost access to my phone number and email, and can't access my eGifts. Is there any way to retrieve them?
  • How soon can I use my eGift?
  • Can I convert eGifts to cash?
  • What do I have to bring or prepare to use the eGift?
  • The merchant I want is not in the catalogue! Can I make a request?
  • How will I know if my eGift has been redeemed already?
  • How can I check the status of my eGift (if it's expired or not)?
  • Where can I use my Universal eGift?
  • I used my eGift code in the store, and the cashier did not accept. What do I do?
  • How many eGifts can I use in one transaction?
  • I made a mistake in the email address/phone number of the recipient. What do I do?
  • Can I exchange an eGift that I've received for another merchant?
  • The merchant doesn't know what to do with the eGift. What do I do?
  • How do I order or purchase an eGift?
  • How will I know that the recipient/s have received their eGift/s?
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